Frequently Asked Questions

At Paul Davis Restoration of Orange & Sussex Counties, we understand that dealing with property damage can be overwhelming. Whether it’s water, fire, mold, or storm damage, our team is here to help you every step of the way. To make things easier, we’ve compiled answers to some of the most frequently asked questions about our services. If you don’t see your question here, feel free to contact us directly, we’re available 24/7 to assist you!

What services do you offer?

We specialize in residential and commercial restoration services, including water damage cleanup, fire and smoke damage repair, mold remediation, storm damage restoration, and more. No matter the disaster, we’re here to help.

Are your services available 24/7?

Yes! Emergencies don’t wait, and neither do we. Our team is available 24/7, and we aim to respond within 30 minutes of your call.

How quickly can you start the restoration process?

We strive to be onsite within hours of your call. Our goal is to assess the damage and begin the restoration process as quickly as possible to minimize further issues.

Do you handle insurance claims?

Absolutely. We work closely with insurance companies to streamline the claims process for you. Our team can assist with documentation and communication to ensure a smooth experience.

What areas do you serve?

We proudly serve Orange and Sussex Counties, including Florida, NY, and surrounding communities. If you’re unsure whether we cover your area, give us a call!

What should I do immediately after property damage?

First, ensure your safety and that of your family. Then, contact us at 845-651-1850. We’ll guide you through the next steps to prevent further damage and start the restoration process.

How do you handle water damage?

Our water damage restoration process includes water extraction, drying, dehumidification, and sanitization. We use advanced equipment to ensure your property is thoroughly restored.

Can you remove mold from my property?

Yes, our IICRC-certified specialists are trained to identify, contain, and remove mold safely. We also take steps to prevent future mold growth.

Do you offer services for commercial properties?

Yes, we provide tailored restoration solutions for businesses, including large-loss recovery, structural stabilization, and industrial cleaning.

What makes Paul Davis different from other restoration companies?

We combine decades of experience with cutting-edge technology and a commitment to customer care. Our team is trained, certified, and dedicated to restoring your property with empathy and professionalism.

How do I know if I need professional restoration services?

If your property has suffered significant damage from water, fire, mold, or storms, it’s best to call professionals. We can assess the situation and recommend the best course of action.

What is your process for fire damage restoration?

Our fire damage restoration includes soot and smoke removal, odor elimination, structural repairs, and content cleaning. We aim to restore your property to its pre-damage condition.

Can you help with storm damage?

Yes, we handle storm damage of all sizes, from minor repairs to major structural restoration. Our team is equipped to address wind, hail, and water damage caused by severe weather.

Do you offer content cleaning services?

Yes, we provide personal content cleaning to restore items damaged by water, fire, or mold. This includes furniture, clothing, electronics, and more.

How do I get started with your services?

Simply call us at 845-651-1850 or fill out our online contact form. We’ll take it from there!

Are your technicians certified?

Yes, all our technicians are IICRC-certified and undergo rigorous training to ensure they provide the highest quality restoration services.

What should I expect during the restoration process?

Our process includes four key steps: Respond, Resolve, Restore, and Return. We’ll keep you informed every step of the way to ensure a smooth and stress-free experience.

Do you offer preventative services?

Yes, we provide services like mold prevention and industrial cleaning to help protect your property from future damage.

How do I know the job is done right?

We have a dedicated Quality Assurance team to ensure every project meets our high standards. Your satisfaction is our priority.

Why should I choose Paul Davis Restoration?

We’re a trusted name in restoration with over 50 years of experience. Our local team is committed to serving the Orange and Sussex County communities with integrity, speed, and care.